Warranty Service
Making our customers satisfied with their purchase from us is an important part of our service. If you’re facing any warranty issue, please contact us as early as possible.
1. What kinds of warranties does TopBolts supply?
Hardware device purchased directly from our website comes with a 90-Day Limited Warranty from the time of delivery. You may also contact manufacturers directly for After-Sales Service for extended warranty period.
The 90-Day Limited Warranty excludes coverage for damage resulting from accidents, abuse, disassembly, customized modification, or user-error. Furthermore, consequential and incidental damages are not covered under this warranty.
2. Do I need to send defective products back?
TopBolts is famous for its after-sale service. In order to save your shipping fee, there is no need for you to send these defects back. But the following information needs to be provided when asking for replacements:
- Defective description:
- Order number/date:
- Product SN number and security code:
- Product name and defect quantity:
- Defective Video or pictures:
Note:
Video/video links or pictures must be straight to the point and show the problem clearly. You may find the SN number and security code at the back side of the original product package box. So please keep the original package box or take some pictures of the SN number and security code before disposing them.
When defects are found, please inform your sales representative or email us as early as possible. We will solve your problem ASAP.
3. What do I need to pay attention to when I receive the package?
- Keeping records (SN number & security code) of products;
- Keep the box of products and give you feedback of broken items as early as possible and provide the evidence of broken items.
4. How do I handle the item is not the one ordered?
If the items received are not the ones you ordered or not as described, please show us all the products you have received by pictures or videos, and the numbers and logistics sheet on the outer box, then contact with us. We will get back to you within 24 hours in business days.
5. When will TopBolts send me replacement?
- Generally, we will ship the replacements along with your new orders after receiving your defective products information and confirming the problems.
- Sometimes when the replacement is not available, we will ship your order out first in case any shipment delay and send you the replacement along with your next order. 3) If you don’t want a replacement, we can also make a refund for the defects.
Delivery Issue Policy
Damaged, Missing or Wrong Item claims must be reported back to us within 48 hours from the time of delivery. Please inspect your items carefully upon receiving them, it is your responsibility to check within the time span and notify us of any problem. You may be requested to send us Unboxing videos/pictures to show us the problem clearly.
Minor scratches, cosmetic issues, and discoloration are considered normal wear and tear and are not covered by warranty.
Return Policy
For orders shipped from hongkong, for any cases, we don’t support returns.
Refund Process
Refund may be issued back to the original payment (Credit card, debit card, etc) or as store credit. TopBolts is not responsible for refunds to a Prepaid Card or a cancelled credit card in the event the cardholder no longer has possession of.
If there are any questions, please chat with us online or email us, thank you.